Refunds, Returns & Cancellations Policy

Please Read Our Policies

It is important that all customers read our Refunds, Returns & Cancellations Policy before placing an order. By placing your order, the customer confirms they have read and understand the Refunds, Returns & Cancellations Policy.

Refunds, Returns & Cancellations Policy

Please read carefully before placing your order, by placing your oder you agree to the policy below.

Custom Branded Products

All items supplied by Hamsphire Threads Ltd are custom-made and personalised through embroidery, printing, or branding specifically for each customer. Because of the bespoke nature of our products, our returns and refund policy differs from standard retail policies.

By placing an order with us, you agree to the terms below.

Order Approval & Confirmation

Before production begins, all order details including garments, colours, sizes, branding, artwork, and quantities should be carefully checked by the customer.

Once the order has been confirmed by both parties via email, production is considered approved and underway. At this stage:

Changes or amendments may not be possible

Orders cannot usually be cancelled

Any additional costs caused by requested changes may be charged to the customer

We strongly recommend requesting samples prior to ordering if you are unsure about garment style, fit, colour, or material.

Returns Policy

As all products are customised to order, we do not accept returns for:

Incorrect size selection by the customer

Change of mind

Dislike of garment style, fit, colour, or material

Customer preference after approval of artwork or garments

These factors should be checked and approved before production begins, including through sample orders where required.

Returns will only be considered where items are confirmed to be faulty or incorrectly supplied.

Faulty or Incorrect Items

If you believe your order contains faulty, damaged, or incorrect items, you must notify us within [7/14] days of receiving the order.

Where a fault is confirmed by us, we may offer:

A replacement item

Repair of the item

A refund for the faulty goods

Refunds are only provided for items confirmed as faulty by our team.

Return Shipping

Any authorised returns must be sent back via recorded or tracked delivery at the customer’s expense.

We are not responsible for items lost or damaged during return transit.

Approved return credits may be applied against a future order where appropriate.

Refunds

Refunds are not available for customised items unless the goods are faulty or incorrectly supplied.

Refunds will not be issued because a customer:

Changes their mind

Dislikes the garment after ordering

Chooses the wrong size

Is unhappy with a colour or style previously approved

Cancellations

Due to the custom production process, cancellations are only possible before production has started.

Once artwork, garments, or embroidery/printing production has begun, cancellation may not be possible and costs already incurred may still be chargeable

Ownership of Goods

All goods remain the property of Hampshire Threads Ltd until paid for in full.

Force Majeure Clause

Hampshire Threads Ltd shall not be liable for delays or failure to perform obligations due to events outside reasonable control, including supplier delays, courier disruptions, industrial action, equipment failure, or acts of nature.

If you have any questions regarding your order, please contact:

HAMPSHIRE THREADS LTD.
Sophie@hampshirethreads.co.uk